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Verizon remembers mobile hotspots sold in schools and stores

NEW YORK (AP) – Verizon is recalling 2.5 million mobile hotspots following some reports of two minor burns.

4G hotspots have been used by schools and sold by shops. These are called Ellipsis Jetpack mobile hotspots and were introduced by Franklin Wireless in San Diego.

The U.S. Consumer Product Safety Commission said on Thursday that a lithium-ion battery could overheat in hotspots, posing a risk of fire.

Fifteen out of 2.5 million units report overheating of devices, including six reports of bed or floor fire damage, two reported minor burn injuries.

The shares were sold by Verizon stores in other US stores and school districts from April 2017 to March 2021.

Users can contact Verizon for a replacement. Winners whose children received the recalled Ellipsis Jetpack from their schools should contact their school for replacement instructions.

Verizon said it was recalling 2.5 million devices, with more than 1 million currently in use. Hundreds of thousands of them were bought and used by schools.


This story has been corrected to show that Verizon is only offering a replacement, not a refund.


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