In Iowa Microsoft Microsoft’s widespread vaccine scheduling program, which ran into trouble in New Jersey, has been blamed for problems that some residents of the nation’s capital have not been able to schedule.
After three days of questions about online registration for Columbia regional vaccines, the technology company based in Redmond issued a joint statement with the city government, in which it acknowledged that “our efforts have been short-lived” and promised to solve the problems.
“We understand the frustration of the people who tried to use the district vaccination portal this week,” they said. “We are committed to addressing technical issues so that the vaccination appointment portal is properly operational and accessible.”
The problems in Washington are another black eye for Microsoft, which is heavily promoting its software as a way to help vaccines deploy and schedule faster. Over the past few years, the software giant has focused more on healthcare and hospital systems as customers of its cloud-artificial intelligence systems, including launching industry-specific cloud software last year.
Disappointed users of the system have complained on Twitter, including that Captcha response tests are not working, error messages that the service is unavailable, and the web page is crashing.
“It was a very frustrating experience,” said Adam Bateman, 36, who spent 40 minutes on the site knowing his asthma was a precondition. “It is not clear how the website can be so dysfunctional. I do not even know if I was appointed or not. “
The staff of Washington Mayor Muriel Bowser has sent questions about the specific cause of the problems to the city health department, which did not respond to comments or voicemails.
“We know this morning has been frustrating for many,” DC Health tweeted Thursday. “We are working with Microsoft to understand why heavy traffic will prevent some eligible individuals.”
Wolsett Gray, a member of the District of Columbia Council who chairs the health committee, said he plans to hold a hearing Thursday to look into the matter.
The problems are followed by malfunctions related to the Microsoft system, which forced at least one state to cancel the contract with the technology company. Iowa Gov. Kim Reynolds said last month that the state was backing out of a plan to enroll in Microsoft software to enroll patients in the COVID-19 vaccination plan after “reviewing the challenges facing some other states after learning more about Microsoft’s solution.”
In New Ersey County, Governor Phil Murphy complained about significant disruptions to the immunization planning system in the state of Microsoft, which had been disastrous for weeks.